Renewing your policy

We will send a renewal invitation showing your renewal price with enough time to make an informed decision about your renewal before the end of your current policy.

If you pay for your insurance monthly by Direct Debit and are opted into the automatic renewal process, we will automatically renew your bike insurance and any optional extra insurances.

If you pay for your insurance in full, are opted into automatic renewals and authorised the automatic reuse of your debit/credit card, we will automatically renew your bike insurance and any optional extra insurances.

If you have opted out of the automatic renewal process and/or have not authorised the reuse of your debit/credit card, we will not be able to automatically renew your policy and you will need to contact us to arrange cover and payment for another year.

Your renewal invitation will confirm what action is needed by you.

If you would like to renew your policy, make any changes or update your details before your renewal date then please login to your Customer Portal.

You can change your renewal preference at any time in your Customer Portal or use the Live Chat link in the Customer Portal to talk to us.

Your policy end date will be stated on your policy documents. We will contact you approximately three weeks before your renewal date to advise of your new premium amount. Your documents are available in your Customer Portal and can be viewed any time.

If you haven't done so already, register for the Customer Portal. You can also Live Chat with us via the Customer Portal during office hours.

You can change your renewal preference online at our Customer Portal.

Your renewal invitation will state how many years' No Claims Bonus you currently hold. Your new insurer should accept this as proof. You may need to send them the full renewal notice.